Reference

Open Legal Terms Before Your Account

Our legal page puts eligibility, account data, cookies, and wallet records in front of you before you open an account.

Local-law accessDANA record checksCookie choicesAccount data requests
fiatogel Open Legal Terms Before Your Account
LEGAL CONTACT

Send Legal Questions Through Support

Legal questions need a clear path, not guesswork. We route access, data, cookie, and payment-record requests through support so you can keep one account trail.

Live chat legal check Use live chat from 09:00 to 23:00 WIB when your eligibility, account name, or…
Email document requests Send email to [email protected] for document requests, cookie questions, or changes to stored data.
Account security path From your mobile browser, open Menu > Account > Security to check phone status…
DATA PRACTICE

Protect Your Legal Account Data

Your legal file is built from account details you submit, device signals needed for security, cookie choices, and wallet records tied to payment checks.

Account data handling

We record your username, registered phone, login status, and wallet references so legal access decisions can be traced. When you request a change, we compare the new detail with your existing account history.

Cookie choices

Cookies help us remember consent, session state, and device security checks. You can clear browser cookies anytime, but doing so may require a fresh login and another security prompt from the account page.

Payment record matching

DANA, OVO, GoPay, and QRIS references are used to match wallet activity to your account. We ask for the reference ID only when a legal or support request needs exact confirmation.

Security messages

Password resets and phone checks stay inside account or verified support channels. We do not send password collection forms through social chat, and we will ask you to ignore links that request full login details.

Retention reasons

We keep account and payment records for legal, security, and dispute reasons while they are needed for those purposes. When a record is no longer required, we reduce or remove it according to our internal process.

Change requests

You can ask us to correct account details, explain a record, or check a cookie setting. Send the request from your registered email or live chat so we can connect it to your account.

Ask Legal Questions Before Joining

These answers cover the legal items you are most likely to check before opening an account or updating your profile. They explain access, account records, cookies, payment references, and how to reach us when a detail needs correction. If your question depends on your location or identity record, contact support so we can answer from your account file instead of giving a general reply.

Access depends on local law and is available only where local law permits. Before you open an account, check your own location rules and make sure your account details match the person using the service.

We use your username, registered phone, login activity, device signals, and wallet references when a legal access check is needed. These records help us match account activity to the person who created the profile.

Yes, you can request a correction through live chat or [email protected]. We may ask for your username, registered phone, and a recent DANA, OVO, GoPay, or QRIS reference to confirm the account.

Cookies remember your consent choices, session state, and device checks. If you clear cookies, you may need to log in again and confirm security prompts before account access continues.

Payment references can become part of your account record when they relate to access, support, or a dispute request. We use the reference ID to confirm activity, not to collect unrelated wallet data.

If a local-law change affects access, we may update the terms, restrict certain account actions, or ask you to confirm details again. We aim to place important notices inside account and support channels.

Use live chat from 09:00 to 23:00 WIB or email [email protected]. Send your username, registered phone, request type, and any relevant QRIS, DANA, OVO, or GoPay reference.