Reference

Open your privacy choices at fiatogel

Q: Can I ask fiatogel to change my account details?

Yes. Contact live chat, WhatsApp or privacy@fiatogel.club with your username and the detail you want changed. We verify the account first, then update eligible profile data in our system.

Your account privacy is clear before you open the lobby: we explain what data we collect for login, wallet checks with DANA, OVO, GoPay and QRIS, and support…

DANA data useOVO wallet checksGoPay login alertsQRIS receipt records

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Check how we treat your data

fiatogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear account handling is the point of this Privacy Policy. When you create an account, we collect the details needed to identify you, secure your login and connect your wallet activity to the right profile. For DANA, OVO, GoPay and QRIS, we keep payment rail name,

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transaction reference, amount, time stamp and status so support can trace a failed deposit or withdrawal request. We do not ask for your wallet PIN. We may process device data, IP address, cookie ID and lobby session records when you move between Sweet Bonanza, Aviator, live
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casino tables or the sportsbook. Your rights and access to the service can vary by location, and availability depends on local law. If you ask us to correct, export or delete data, we first verify your account so the request cannot be used by another person.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reach us about privacy requests

Fast privacy contact matters when you need to change a phone number, question a payment record or remove an old device.

ACCOUNT CARE

Control account data with us

Practical privacy controls sit inside your account flow, not in a separate document you never use.

Login data

We record login time, device type, IP range and failed attempts. This helps us flag unusual access, confirm that you own the account and answer privacy questions about recent sessions.

Payment records

DANA, OVO, GoPay and QRIS activity is linked to your wallet history through reference IDs. We use those details to trace payment status, reconcile balances and answer account access requests.

Cookie choices

Cookies keep the session active and remember language choices. You can clear browser cookies yourself, or ask support what we store before you continue with the lobby.

Device controls

Open Account > Profile > Security on your phone to remove an old device or change password. If you cannot log in, support can start a verification flow with your account details.

Retention checks

We keep account, wallet and security data for the period needed to manage disputes, fraud checks and legal duties. When data is no longer needed, we remove or anonymise it.

Change requests

You can ask us to correct mobile number, email or profile details after account verification. We will tell you if a record must stay because it supports payment or security checks.

Ask direct Privacy Policy questions

This section answers the privacy questions we receive most often before you open an account or continue using one. Each answer explains what we collect, why we need it and how you can contact us. For anything tied to local access, we apply the law that relates to your location and provide service only where local law permits.

We collect username, mobile number, login credentials, device details and wallet activity needed for account access. Payment records include DANA, OVO, GoPay or QRIS reference IDs, not your wallet PIN.

We keep the rail name, receipt ID, amount and time stamp so support can trace payment status, balance changes or disputes. The record also helps verify that the wallet action belongs to your account.

Yes. Contact live chat, WhatsApp or [email protected] with your username and the detail you want changed. We verify the account first, then update eligible profile data in our system.

Cookies keep your session signed in, remember basic settings and help detect unusual access. You can clear cookies in your browser, and you can ask support what cookie categories apply to your account.

Open Account > Profile > Security on your current device and remove sessions you do not recognise. If you cannot access the account, contact support from 09:00-23:00 WIB for verification.

We share only the data needed to process or trace wallet activity, such as reference IDs and transaction status. We do not share your password, wallet PIN or private account messages with payment rails.

We keep privacy request records long enough to prove what was asked, what verification was completed and what action we took. After the retention need ends, we remove or anonymise the record.

Open your privacy choices at fiatogel

Reach us about privacy requests

Control account data with us

Login data

Payment records

Cookie choices

Device controls

Retention checks

Change requests

Ask direct Privacy Policy questions

01 What personal data does fiatogel collect when I open an account?

02 Why do you keep my payment reference after a deposit?

03 Can I ask fiatogel to change my account details?

04 How do cookies affect my privacy on the site?

05 How can I remove an old phone from my account?

06 Do you share my data with payment providers?

07 How long does fiatogel keep my privacy request record?

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